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Motor Codes becomes UK’s biggest government-backed consumer code of practice

Friday, June 21, 2013 - 11:20
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BACKING: Consumer Affairs Minister Jo Swinson

Motor Codes, the motor industry’s self-regulatory body, has become the UK’s largest consumer code of practice to receive government backing.

Consumer Affairs Minister Jo Swinson launched a new Trading Standards-led Consumer Codes Approval Scheme to the public at a conference in Brighton this week.

Under the new scheme, Motor Codes operate government-backed codes of practice relating to car service and repair and the sale of new cars.

The automotive industry accounts for more than half the total number of approved businesses across all sections.

Around 7,550 manufacturer main dealers and independent garages are affiliated with Motor Codes and committed to the standards it sets out.

Motorists use an online ratings system to score customer service at garages on the Motor Codes website, with concerned customers benefiting from a Freephone advice line.

More than a third of UK garages are regulated by Motor Codes, delivering reassurance and the highest standards.

Mike Baunton, Interim Chief Executive of the Society of Motor Manufacturers and Traders, said: “Motor Codes plays a crucial role, ensuring that motorists remain protected and that honest, hard-working technicians and new car dealers are recognised.

“The new Trading Standards Consumer Codes Approval Scheme gives even greater credibility to self-regulatory bodies and it is testament to Motor Codes’ high standards of practice that it is the UK’s largest code to receive government backing.”

Replacing the phased-out Office of Fair Trading (OFT) scheme, the new system has been introduced to give customers greater confidence in trade associations and business organisations that operate codes of practice.

More than 15,000 traders have already signed up to one of nine approved codes.

Motor Codes was established at the request of government in 2008 to act as the self-regulatory body for the automotive sector.

Image courtesy of The Department for Culture, Media and Sport, with thanks.

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