Farizon, the wholly owned subsidiary of Geely Holding Group, has appointed Europcar Mobility Group UK to deliver a vehicle replacement service for its customers. Working alongside Farizon’s roadside assistance provider, the AA, the partnership draws on Europcar’s extensive electric vehicle experience and is underpinned by its market-leading Delivery & Collection service.
Farizon drivers receive four years’ free roadside assistance from the AA. Should a vehicle be unable to be repaired at the roadside, a replacement will be delivered within two days of the incident. The vehicle replacement service will run for the duration of the customer’s warranty, with a four-year/120,000-mile warranty included on the SV, and a five-year/120,000-mile warranty on the V7E.
Image: Europcar
Andrew Grigor, Head of Aftersales at Farizon Auto UK, said the approach is central to maintaining the brand experience and building customer satisfaction: “While our vans are built for business, we’ve set out to ensure our aftersales offering provides the service our fleet and retail customers expect. With a track record of exceptional reliability, comprehensive AA roadside assistance, and next-day parts supply via DHL, it’s unlikely our customer’s vans will ever be off the road for long. This latest partnership with Europcar will provide further confidence to current and future customers, as more convert to electric vans.”
“With its commitment to electric mobility, as well as its strong reputation in the insurance and roadside assistance replacement vehicle sector, we identified Europcar as the best partner to help us deliver a vehicle replacement service.”
Delivery and Collection at the Heart of the Service
Europcar’s Delivery & Collection service plays a central role in its roadside assistance offering, removing the need for customers to visit a branch at the start and end of a rental. The company is holding a fleet of Farizon SV L1H1 models at key locations across the UK, enabling swift delivery of vans when needed. With over 70 per cent of its network equipped with electric vehicle charging, vehicles will arrive at least 80 per cent charged at the start of the rental.
Tom Middleditch, Sustainability spokesperson at Europcar, added: “Demonstrating our clear commitment to achieving net zero tailpipe emissions, Europcar is excited to be supporting new entrants to the market such as Farizon. By ringfencing a Farizon SV fleet, businesses that have made the move to electric with Farizon will have the peace of mind that a replacement vehicle will be delivered to the driver wherever they are in the country.
“Being without their vehicle can be a very stressful time for any driver, but when it impacts their ability to carry out their job the pressure is even greater. Having rapid access to a replacement is invaluable for the overall customer experience, getting drivers back to work as quickly as possible and with very little downtime. And we believe this is critical to building confidence in the wider electric mobility ecosystem as well as creating a positive brand experience that will help Farizon keep customer satisfaction high.”
A Van Loaded with Technology
The Farizon SV features a range of advanced innovations, including drive-by-wire technology and cell-to-pack battery packaging, combining to deliver market-leading real-world versatility and performance. With a payload of up to 1,365 kg, load space of up to 13 m³, and an ultra-low loading height of just 550 mm, the SV continues to set a new benchmark in the medium-to-large van sector.
The van is available with a choice of 67 kWh, 83 kWh or 106 kWh batteries, with its efficient, all-electric powertrain producing 170 kW (231 PS) of power and 336 Nm of torque. The SV offers a WLTP range of up to 247 miles on the combined cycle, while a 20 to 80 per cent top-up charge can be completed in as little as 36 minutes.
The Farizon SV has also earned the highest five-star safety rating from Euro NCAP and was a finalist for 2026 International Van of the Year.
