Partnership reduces tyre-related call outs by 28%

Thursday, December 11, 2014 - 15:00
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The fleet management programme has been jointly developed by Ryder and Bridgestone

Customers benefit from improved fleet uptime and lower running costs

One year since Bridgestone and Ryder introduced a range of initiatives aimed at maximising fleet uptime and lowering running costs, the partnership have seen a reduction of 28% in customer call outs.

Ryder is Bridgestone’s largest UK commercial fleet customer and the two organisations have been working together for nearly 20 years. The relationship evolved into a strategic partnership in 2013 with the implementation of a joint framework that aims to reduce tyre wastage through closer collaboration and improved working practices.

The fleet management programme has been jointly developed by Ryder and Bridgestone. Under the programme Ryder employees receive specialist training from Bridgestone to enable them to take a more hands-on role in the maintenance and management of tyres.

The programme is backed by a dedicated 24/7 phone line, run and administered by Ryder. If a customer experiences tyre failure, Ryder will manage and monitor the call out and replacement process through Bridgestone’s Truck Point dealer network, which has 355 outlets across the UK.

Ryder’s Head of Maintenance Strategy, Philip Martin, said: “Our ongoing relationship with Bridgestone is helping us to raise industry standards and we look forward to building on this joint collaboration.”

Bridgestone’s fleet manager, Ian Baker, said: “The word ‘partnership’ is overused in the commercial fleet world but with Ryder this is genuinely the case as we have reduced volume, improved tyre longevity and overall productivity. We expect this new way of working to underpin our offering in the future, which is a prospect that genuinely excites us.”

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