The new partnership, which went live in early July, will see Autoglass® BodyRepair offer mobile repair services to Covéa’s customers across the country.
Autoglass® BodyRepair was awarded the contract on the back of their excellent NPS (Net Promoter Score) of 79.1 (YTD). NPS tracks the willingness of customers to recommend a company’s services. Another significant factor in the decision was the one-day cycle time offered by Autoglass® BodyRepair, which ensures that repair work is completed within a single working day.
From its headquarters in Northampton, Autoglass® BodyRepair has been carrying out vehicle body repairs since 2001, providing a national service to repair cosmetic damage to vehicles through its 250 strong team and 150 mobile body-shops.
Every repair carried out comes with a lifetime guarantee and attracts cost savings when compared to the average body-shop repair.
Using the latest AI technology in the form of IBM Watson Autoglass® BodyRepair can also pre-assess damage to a vehicle from photos submitted by the customer, offering minimum delay from damage to repair completion.
The contract is the development of a long-standing relationship between Covéa and Belron®, the parent company of Autoglass® BodyRepair and Autoglass®. Covéa and Belron® have been successfully working together for 17 years.
Covéa Insurance UK is the underwriting business of leading French mutual insurance group Covéa. The company offers motor, household, protection, mid and high net worth insurance and a range of commercial insurance products.
Greg Stansfield, Sales and Marketing Director at Autoglass® BodyRepair commented:
“I’m really pleased to work with Darren and the team at Covéa to continue providing solutions for customers with real empathy and care. I know our outstanding NPS and repair experience will only serve to enhance their motor offering.”
Darren Bedford, Claims Motor Engineer Manager, Covéa Insurance, said:
“Covéa Insurance is delighted to extend our long-term relationship with the Belron® group and add this innovative enhancement to our customer focused repair journey options.”