SYNERGY: Auto Windscreens launch microsite
Auto Windscreens are making access to their services easier for Ogilvie Fleet drivers after integrating a microsite into the fleet company’s own website.
The innovation, which is now live, marks the first joint-venture platform for the fleet industry to offer direct web-based automotive glazing repair bookings.
Advice on windscreen cracks and chips along with other useful information and contact details are also accessible through the site.
Joy Cooper, Sales Director at Auto Windscreens, said: “This is the first external platform with online booking functionality to have been developed specifically for one of our fleet partners.
“Its design is simple but effective, providing another route for Ogilvie Fleet’s customers to engage with us directly when their vehicle glass becomes damaged.
“The online portal provides the same high standard of service as we offer by telephone call, including repair work authorisation and validation.
“We now hope to offer this value-added solution to other partners operating in the fleet management sector.”
Jim Hannah, Operations Director at Ogilvie Fleet, added: “It is important for us to have suppliers onboard that share our desire to be ahead of competitors when it comes to innovative customer service.
“Our new online presence is heavily geared towards interactivity, flexibility and usability, and Auto Windscreens’ integrated section is a clear extension of this.
“Our customers now have greater choice in how they report a windscreen chip or crack through our website and are provided with clear guidance on what action is required.”