In the fleet management operations of many industries – from logistics to mining to security services and more – manual intervention is typically required to respond to alerts that are triggered on telematics platforms. In this situation, control room staff must take reactive actions to process these alerts, such as calling the driver or sending system commands to open a door.
These manual processes can lead to delays and expose fleet operations to the potential for human errors. Fleet owners also face operational inefficiencies when drivers or fleet managers must wait for manual approvals or responses, which can disrupt workflows and cause delays in time-sensitive operations like cash delivery.
Image: 3Dtracking
New Automated Commands
In an effort to alleviate this ongoing operational issue, 3Dtracking has added new automated command capabilities to its telematics platform. These automated commands allow critical actions to be triggered automatically without staff intervention when specific alert conditions are met, such as and immobilizing a vehicle.
“We’ve taken our compound alert to a whole new level – it doesn’t just trigger alerts based on a collection of criteria anymore, it can now trigger actions. This upgrade means when specific conditions are met, the system can automatically send a command,” explained Rudi Grobbelaar, Head of Product at 3Dtracking.
According to the company, these new features help fleet operators to respond instantly to real-time events, reduce the manual workload of control room staff and improve security across fleet management operations. The company highlights that these automated command features are good fit for industries like logistics, mining and high-value asset transportation.
Image: Pexels
Real World Examples
3Dtracking offers fleet management and asset transportation as two sectors where the company’s new automated command capabilities can be applied.
“These help fleet owners run their operations more efficiently, avoid human error and stay secure. Control room staff can focus on real issues, while key actions happen automatically,” added Grobbelaar.
In fleet management, when a truck reaches a drop off location, the unlocking of its padlocks can be automated according to predefined conditions. This reduces operational wait times as control room staff do not need to verify certain conditions or send commands manually.
Similar applications are available for asset transportation, such as cash or high value items. Such automation reduces the risks of human error and security breaches.
Availability
These automated command features are included in the latest version of the 3Dtracking platform, which was released earlier this month.
“We built this based on real client demand across industries and it really makes operations easier for everyone. We are very pleased with this new feature and can’t wait to see how this positively impacts our partners and their clients,” stated Grobbelaar.
The 3Dtracking platform is used by telematics service providers to manage their fleet management and asset tracking services. The platform is available to TSPs as white-labelled software and it supports multiple languages and supports telematics equipment from any device manufacturer
