New top management appointments have been announced to lead Kwik Fit GB’s fleet operation following the decision of Peter Lambert to retire from Kwik-Fit on March 31, 2017.
Mr Lambert has been Kwik Fit GB fleet director for almost seven years and his retirement sees the recruitment of Andy Fern as fleet sales director and the promotion of Simon Lucas to the newly created position of customer support director for Kwik Fit GB.
Mr Fern, who joined Kwik Fit GB on February 1 following an 18-year career with Michelin, will assume his new role with overall responsibility for fleet sales on April 1. Reporting directly to Kwik Fit GB managing director Kenji Murai, Mr Fern has a wealth of fleet industry knowledge latterly as Michelin’s national fleet sales manager.
Meanwhile, Mr Lucas, currently Kwik Fit Fleet’s operations director, retains responsibility for Kwik Fit Mobile, which numbers some 200 vehicles, and the management of the company’s Customer Support Centre in Tannochside, Scotland, serving both fleet and retail customers. He also reports directly to Mr Murai.
Mr Fern spent the initial part of his Michelin career in motorsport culminating in five years working with the McLaren F1 team and attending 88 grand prix, working with drivers of the calibre of Kimi Raikkonen, David Coulthard and Juan Pablo Montoya. He spent the last decade in sales roles at Michelin progressing from account manager to key account manager to national fleet sales manager.
Mr Fern said: “During that time I’ve worked with many parts of the Kwik Fit business in my capacity as a tyre supplier, essentially I liked what I saw and always wondered if one day I’d become part of the Kwik Fit team. I am a big believer in quality of service, I like things to be done efficiently and done well.
Kwik Fit has been investing significantly in recent years in its network of centres and mobile vans, all in the aim of providing fleet customers and company car and van drivers with even further improved service levels.”
Looking to the future, Mr Fern said: “Kwik Fit is the established number one provider to fleets in its market sector and it is critical that the company stays ahead of the game: the fleet market and the number of tyre sizes continues to evolve.
Fleet customers require their tyre brand of choice to be fitted at a time and place that’s convenient for them, Kwik-Fit Fleet is well positioned to be the benchmark for many years to come.”
On his retirement from Kwik Fit, he said: “During my career I have been privileged to have worked for some outstanding companies. Over the years I have had some inspirational bosses who influenced the development of my own management style which includes, being well organised, always having a positive attitude and most important of all your integrity is priceless.
“I have thoroughly enjoyed my time at Kwik Fit and I am pleased to say that I have accomplished everything that I set out to achieve. Kwik Fit Fleet has an excellent team with the potential to achieve great things in the future.
“It is now time for me to move on and as one chapter closes I am looking forward to what will unfold in the next.”
Mr Murai said: “Peter has, during his time with Kwik Fit, improved the efficiency of Kwik Fit Fleet and he has built excellent customer relationships.
His dedication and professionalism has undoubtedly enhanced our business and played a significant part in helping to develop our fleet mechanical proposition.”
Mr Lucas has spent more than 30 years working in the UK fast-fit industry including two spells with Kwik Fit, which he joined for a second time in 2004 as operations director for Kwik Fit Mobile.
His role was enhanced in 2006 when he was promoted to fleet operations director assuming responsibility for the fleet call centre in Scotland.
On his expanded role, Mr Lucas said: “A number of new fleet initiatives have been launched in the last two years, including most recently Fleet Web Bookings, and Tannochside has been central to supporting those developments.
“Kwik Fit has a number of exciting new customer-focused initiatives planned for launch over the coming months and years and their development will result in an expansion and enhancement of the range of services offered through Kwik Fit’s Customer Support Centre.
“Additionally, Kwik Fit is seeking to further advance the ‘Mobile7’ service into areas outside of the M25 ensuring that a seven-day a week Mobile fitting service is available to the majority of fleet drivers.
“Major developments and initiatives are in the pipeline that will ensure Kwik Fit retains its fleet leadership position.”
Mr Lambert, has spent more than 30 years working in the UK motor industry. Prior to joining Kwik Fit in 2010, he held a variety of roles with Ford, Toyota and DaimlerChrysler.
At DaimlerChrysler he was sales and marketing director for Mercedes-Benz Vans and managing director of Chrysler UK.