That dent was alread there…
Lex Autolease, the UK’s leading fleet management and funding specialist, has launched new technology to improve end of contract processes.
Following extensive consultation with drivers and fleet managers, the company are looking to use the technology to enhance the user experience regarding clarity of process, timely communications and potential damage charges.
The technology will include full video footage and images of end of contract inspection and any damage found which will be made available to customers via a newly-improved LAi information portal. Customers will also be able to find FAQs, BVRLA guides to fair wear and tear self-appraisal tools which will make the process even more transparent. The package aims to provide clarity and consistency for both customers and vehicle inspectors.
Andy Hartley, Commercial Director at Lex Autolease, said: “The end of contract process can seem daunting for customers. We want to take the lead in creating an easier, smoother and more transparent dehire procedure for everyone involved.
“Our new technology will throw open the inspection process for both drivers and fleet managers, and our carefully laid-out pricing structure means there’ll be fewer surprises when customers come to hand back their vehicle.”
A simplified pricing structure around damage types will be published in full for customers in advance of their contract expiring. The pricing matrix details all charges by vehicle size and damage type, and will empower customers to make informed decisions around whether to undertake repairs on a vehicle before its return.
Invoicing for damage and movement will be automated, and customers can opt in to a series of alerts to be kept fully informed of each stage of the dehire process.