Workshops are becoming more diverse

Monday, June 10, 2019 - 08:52
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Alistair Horsburgh, CitNOW CEO

Nearly two thirds of automotive professionals have seen an increase in the number of female personnel in workshops, according to research from CitNOW.

Alongside highlighting a changing skillset among workshop technicians (link to article on CitNOW site), a study by the personalised video specialist revealed that 61% of automotive professionals have seen an increase in the number of female workshop personnel over the last five years.

The workshop pro also appears to be more widely valued as a career. Over three quarters (77%) of workshop pros believe that the automotive technician is respected outside the industry.

With exciting new technologies hitting UK roads and workshops alike, there is a breadth of new opportunities for skilled technicians, making working in the industry an attractive proposition for a more diverse group.

Expertise with technology will be key for workshop technicians, with personalised video predicted to nearly triple in importance over the next five years*, just as more young and tech-savvy professionals join the industry.

Alistair Horsburgh, CitNOW CEO commented: “With workshop technicians becoming more diverse, bringing with them a more modern skillset, the future of the industry looks bright.

“Personalised video is now a key skill for technicians, often forming an integral part of workshop apprenticeships, and specialist training for technicians from programmes like the CitNOW Academy are needed to help develop this broader skillset among more tech-savvy, younger professionals.”

Gavin White, Managing Director, Autotech Recruit said: “As the workshop evolves, it is vital that vehicle technicians receive the relevant training to work with new technologies, like video, as having the experience will soon become a fundamental part of the recruitment process.

“There is a collective responsibility for industry leaders to help develop this expertise among aspiring vehicle technicians, ensuring they fit the requirements of modern workshops, allowing them to maintain quality service levels and continue running successfully.”

The findings follow CitNOW’s ‘Workshop Professional of the Future’ report, which examines industry opinion on the developing skill set of workshop technicians in future. You can view and download the CitNOW Workshop Professional of the Future Report by visiting here.

*  CitNOW surveyed 100 automotive professionals about the future of the workshop.

** When asked what the most important skills for a workshop technician are, 7% said ability to create personalised videos has been among the most important skills over the past ten years, while 19% predicted that it would be among the most important skills in the next five years.

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