AION has strengthened its UK launch and aftersales operation by appointing DHL Supply Chain to manage parts logistics as the first AION V electric SUVs are delivered to customers.
The partnership, developed over several months ahead of AION’s UK launch, is designed to support the brand’s commitment to ‘Effortless Electrification’ by providing next-day nationwide distribution of genuine replacement parts.
DHL Supply Chain will manage parts storage, inventory management, order fulfilment and distribution through its established UK logistics network. The operation launches with more than 1,250 genuine AION V part lines in stock, providing retailers, repairers and accredited workshops with rapid access to components when required.
A fully digitised ordering system is intended to streamline the process from order to delivery, helping to minimise vehicle downtime and provide reassurance to AION customers as the brand establishes itself in the UK market.
Parts availability is a significant consideration for customers buying vehicles from an emerging automotive brand. AION says its dedicated UK parts operation has been established ahead of the first customer deliveries to ensure workshops can access required components quickly.
Ben Hurford, Aftersales Director at AION Auto UK, said: “We know that a common concern for drivers considering a new brand is whether spare parts are readily available should the worst happen. Even before we sold our first car, we partnered with DHL to establish and stock up a dedicated UK parts warehouse so we can respond immediately when a workshop needs us to ship parts to them. With over 1,250 part lines available from day one, the warehouse facility is a reflection of our long-term investment in AION and its customers, because a brand that earns public trust will grow sustainably.
“That aftersales commitment also extends to our comprehensive eight-year warranty – part of the industry-leading AION Great 8 Promise – which provides reassurance beyond the offerings of our competitors, with extensive bumper-to-bumper coverage and transparency around any limitations,” he added.
The parts logistics operation forms an important element of AION’s Great 8 Promise, which provides eight years of support covering areas including the vehicle warranty, servicing, roadside assistance and MOT.
For fleet operators and businesses considering AION electric vehicles, access to replacement parts and a reliable aftersales network can be particularly important. Vehicle downtime can have a direct impact on business operations, making fast parts availability an increasingly important consideration when evaluating new EV brands.
DHL Supply Chain will use its UK automotive logistics expertise to support AION as the manufacturer expands its retail and service network.
Paul Stone, Managing Director, Manufacturing Logistics, DHL Supply Chain UK & Ireland, said: “We’re proud to support AION’s entry into the UK market and to bring our experience working with automotive manufacturers and new market entrants to this partnership. Fast, reliable access to parts is one of the most important factors in delivering a strong customer experience. By combining our warehousing expertise with rapid nationwide distribution, we’re helping AION build trust with retailers and customers from the very start.”
AION’s UK dealer network is expected to reach around 25 locations by the end of 2026, with the manufacturer targeting approximately 100 locations by 2030.
The expansion is part of the wider strategy for AION, which is seeking to establish itself in the increasingly competitive UK electric vehicle market. Building a nationwide network capable of supporting customers after purchase will be crucial as the brand increases sales volumes.
The AION V is now available from a growing network of official retailers across the UK, with prices for the electric family SUV starting from £36,450 on-the-road.
By putting its UK parts infrastructure in place before the first customer deliveries, AION is seeking to address one of the key concerns associated with purchasing from a new automotive brand. The combination of dedicated parts stock, nationwide next-day distribution and an expanding dealer network is intended to provide customers with greater confidence as the company scales its UK electric vehicle operation.
