Renault Trucks is rolling out its innovative remote mentoring solution, ‘Optiview’ in its workshops across the country. Equipping technicians with RealWear HMT-1 headsets will enable them to significantly speed up repairs and maintenance for its customers.
The RealWear headset, used in conjunction with LibreStream Onsight Connect software, allows technicians to connect hands-free with Renault Trucks’ technical support for live assistance, as well as enabling them to capture images and videos, playback training videos and refer to manuals.
Derek Leech, Service Market & Retail Development Director, says: “Optiview is an exciting step for Renault Trucks, marking a new era where wearable AR and voice command technology becomes the norm in our workshops and out in the field. The headset is the ideal wearable choice for technicians, giving them the support of the technical team right when they need it to speed up diagnosis and repair on complex issues. This technology will improve the efficiency of our dealer network and our customer service, resolving issues more swiftly.”
The HMT-1 has a completely hands-free voice-controlled user interface allowing technicians to operate the tools and equipment needed for the job, whilst maintaining full situational awareness and maximum productivity. It is designed to offer hands-on technicians the ability to access a virtual 7-inch tablet that sits just below their line of sight.
This technology used in Optiview, also offers future opportunities including remote warranty parts inspections, speeding up authorisation of warranty claims and payments.
Derek Leech adds: “The possibilities to transform the way we work with this technology are far-reaching, from hands-free inspections and voice activated report writing, to creating live step by step instructions. The future starts here.”