RAC awarded five-year Hitachi Capital deal
By Kelly Mason
Friday, May 16, 2014 - 15:45
DEAL: New five-year contract for RAC and Hitachi
The RAC have been awarded a five-year contract for accident management services by Hitachi Capital Vehicle Solutions.
It adds to the current provision of breakdown services already taken across their divisions of cars, commercial vehicles and driving instructor vehicles.
The new deal will see Hitachi’s 20,000-strong fleet of accident managed cars and commercial vehicles access to the RAC’s new accident management service.
It will complement provision for Hitachi’s total fleet of 63,000 vehicles by the breakdown service.
Hitachi selected the RAC’s accident management service following a £2million investment in a bespoke IT system.
The new RAC platform brings together state-of-the-art diagnostics with super-fast repair networks to help produce significant cost efficiencies and reduction in vehicle downtime.
“The way Hitachi Capital works to continually improve its level of service and customer experience is very much in line with the RAC way of operating.”
David Aldridge, RAC
David Aldridge, Director at RAC Business Services, said: “The way Hitachi Capital works to continually improve its level of service and customer experience is very much in line with the RAC way of operating, so there is a real match in the way we do business.
“This has led to a strong partnership that we believe will continue to grow and deliver major benefits to Hitachi Capital’s fleet.
“Having invested significantly in our accident management service, systems, personnel and infrastructure we know that we are in the best place possible to meet the needs of the fleet and ensure we support Hitachi in the best way possible.”
Tim Bowden, Head of Operations for Hitachi Capital Car Solutions, added: “The appointment of the RAC for accident management services is a strong strategic fit for our organisation.
“Provided alongside the breakdown services, the appointment presents a number of opportunities for us to drive further benefits for our customers.
“We were very pleased with the professional approach adopted during implementation by the RAC and we look forward to jointly developing further initiatives.”