BOOST: Dreams reach 6,000 weekly deliveries
Bed company Dreams are achieving 6,000 home deliveries every week with help from Paragon’s Home Delivery System (HDS).
Dreams use Paragon HDS to plan all their nationwide routes and schedules from their head office.
The system provides a selection of optimised delivery days, with customers choosing the one that suits them at the point of sale or online.
Ian Clarke, Change Controller at Dreams, said: “When a Dreams customer buys a bed our Microsoft Dynamics NAV system will calculate the earliest availability for the product.
“This information feeds through to Paragon HDS, which then works out the available delivery dates to offer the customer.
“The information is presented graphically to our sales staff in red, amber and green, with green being the most efficient delivery.
“We offer customers the ability to book a delivery up to 90days in advance if they require it; typically most choose between 10 and 15days after making a purchase.
“We also have much more flexibility to move deliveries around if we need to and we can close off routes earlier.
“In fact, with the latest version of the software we can also shut off a depot early and we can pause specific routes, if necessary to maximise efficiency.”
Dreams currently operate eight home delivery depots, with their ninth depot opening soon in Scotland.
Deliveries are made using the company’s fleet of 100 3.5tonne Mercedes-Benz Sprinter vans.
“Paragon HDS completely eliminates all manual elements from our delivery planning,” added Mr Clarke.
“It gives us much tighter control of how many vans we need and the number of driver shifts required to achieve the plan.
“Together with our stock availability system, we have a much clearer view of our supply chain as we can plan when goods need to be in the depots and we’re now running some as stockless, having just the items they need to deliver within the next 48hours.”