Northgate appoint Head of Customer Support

Wednesday, June 4, 2014 - 15:00
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JOB: Louise Walton, of Northgate

Northgate Vehicle Hire have appointed Louise Walton as their new Head of Customer Support.

Ms Walton has worked as a sales manager in the insurance industry for more than five years, and boasts a wealth of experience in managing and optimising customer support services.

She will be responsible for all inbound and outbound customer service calls, and will aim to strengthen communication channels within Northgate.

Ms Walton said: “Joining the company at this exciting time provides me with a unique opportunity to strengthen the relationship between our network of branches and our dedicated Customer Support Centre.

“Strengthening these communication channels will help us to deliver a more efficient service for our customers – as a rapidly changing national company we place a strong focus on customer service delivery and continuous improvement within this area.

Historically, with a company of Northgate’s size, there is some separation between branches, customers and head office; I will be focusing on building synergy and quality customer care across the company as a whole.”

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