Hyundai Motor UK has reappointed Verex to operate its customer Motor Insurance and Accident Aftercare programmes for another three years following a tender process. Verex has previously managed the schemes since 2010.
Both programmes form part of Hyundai’s strategy to increase deployments of Hyundai vehicles to its approved bodyshop network, increase accident parts sales and customer retention. As well as continuing to manage Hyundai’s approved Accident Repair Network, Verex will also take over responsibility for Hyundai’s Total Loss Avoidance programme.
The motor insurance policy is underwritten by Allianz Insurance plc, and provides customers with the guarantee of a repair at a Hyundai Approved Bodyshop, using Hyundai Genuine Parts.
Malcolm Heeley, Head of Aftersales Commercial & Operations at Hyundai UK said: “We are very pleased to be continuing our partnership with Verex. The tender process revealed that they provide one of the best fully integrated motor insurance and accident aftercare solutions in the industry. Our ongoing partnership means they are fully aligned with our business and our requirements, and have good working knowledge of our dealer network and our customers – which is key to a successful programme.”
Andrew Long, Managing Director at Verex commented: “Our relationship with Hyundai is very important to Verex and we look forward to building on the foundations of the past six years to continue the year-on-year growth of Hyundai approved repair volumes, boosted last year with the addition of a free Excess Return voucher worth £250 for all new car customers. A key objective will be to also expand the reach of the Hyundai approved repair network and to improve the repair experience of an increasing numbers of Hyundai customers”