CENTRE: Fleet customers set to benefit
Ford are launching 100 ‘Transit Centres’ across the UK, offering customers new high-tech showrooms, improved service standards and extended opening hours.
The new centres enable the launch of Ford’s Transit24 aftersales programme, aimed at minimising vehicle downtime and reducing whole life costs for commercial vehicle operators.
All 100 Ford sites will be upgraded by the end of 2014.
Jon Wellsman, Customer Service Division Director at Ford, said: “The launch of Ford’s new Transit Centre network will provide first-class sales, service, maintenance and repair for all of our commercial vehicle operators across the UK.
“Ford has the largest and widest-spread dealer network in the country, offering a class-leading range of commercial vehicles and technologies and will continue to deliver the best care and assistance to customers.”
Each Transit Centre site will employ a dedicated sales team and Ford-trained technicians.
They will offer specialised workshop equipment, tools and training, and can manage all service, maintenance and warranty work.
Transit24 will offer while-you-wait servicing – including regular late night appointments – and will respond within 20minutes to online service booking requests made through Epyx 1Link.
Collection and delivery of vehicles can also be arranged, while every vehicle will leave the dealership washed and ready for work.
Hartwell Ford in Abingdon, Oxfordshire, was the first Transit Centre to launch in the UK.
Kevin Godfrey, Managing Director of Hartwell Ford, said: “Hartwell Ford always strive to deliver the best in customer service and aftersales support.
“The launch of our new Transit Centre is a brilliant opportunity to showcase the excellent new range of commercial vehicles from Ford and further improve the level of care for our customers.”