On the dot
On the dot is a new consumer-focused delivery option
CitySprint, the UK’s leading same day distribution company, have launched an innovative new consumer-focused delivery that allows customers to specify a one-hour delivery window for their delivery.
On the dot is designed to give consumers the control, convenience and simplicity they expect in today’s on-demand, omnichannel culture by providing delivery on their terms, rather than the carrier’s.
The new service is being launched in London ahead of a wider roll-out across the country. It will allow small and independent retailers to benefit from delivery service normally reserved for bigger players, while giving Londoners convenient access to their favourite boutique stores at a time that suits them.
The service allows the customer to specify a delivery hour, ensuring they don’t have to waste time waiting around for purchases and even provides SMS and email updates, in addition to live GPS tracking of their parcel. The service also guarantees that if a delivery misses the chosen one-hour window, the customer’s next delivery is free.
Patrick Gallagher, CEO, CitySprint commented: “Anyone in the industry will tell you that consumer convenience is the most important consideration in online retail. On the dot helps consumers build a unique retail experience around their own needs and gives retailers an opportunity to offer the ultimate convenience to their customers.”