CD Fleet Services is to equip all its in-house transport drivers with 4G android-based smartphones and TBS Mobility Taskmaster software in order to improve collection and delivery services to its rapidly expanding customer base.
The TBS Mobility Taskmaster software, operated through the smartphones, will offer a wide range of benefits to CD Fleet Services customers including estimated time of delivery or collection, e-mail confirmation of vehicle release and vehicle condition reports. The devices will replace the current paper-based system.
The new smartphones and software will be used for vendor vehicle collection and successful buyer deliveries within CD Fleet Services, the logistics division of CD Auction Group.
They will also be used within the rapidly-growing, transport-only side of CD Fleet Services, which now accounts for around 30% of all vehicle movements in the group’s transport and logistics division.
Andy Brown, CD Auction Group managing director, said: “The CD Fleet Services transport division has expanded rapidly in the last couple of years and we are now doing twice as many vehicle movements as we were two years ago.
“These new handheld devices, which are fully 4G-connected, will enable us to automate our data capture in this busy area and offer a seamless, online experience to our customers.
“The integrated GPS satellite navigation means our drivers can send an ETA to a customer – no more sitting around wondering when the collection or delivery is going to happen. The navigation facility also allows better route planning when new jobs are booked.
“Once on site, our drivers can confirm and record the condition of the vehicle electronically and then email all that documentation straight to the customer.”
In a further enhancement of its service, CD Fleet Services is also issuing all of its drivers with fully-branded uniform which will make them instantly recognisable to customers and improve brand recognition and status.
Moving to the TBS Mobility Taskmaster system on Android devices, and the service enhancements, are the latest stage in CD Auction Group’s continuing investment in the latest online and digital technology. This includes the recent launch of a mobile compatible version of VNet, its vendor reporting tool, and a fully mobile-enabled website which allows buyers to view, select and bid on vehicles from their smartphones.