Autoglass® Creates New Roles To Put Focus On Customer Experience
By Maddy Price
Tuesday, May 17, 2016 - 12:45
Autoglass® has appointed Nick Cleary and Sarah Ringrose to the newly created roles of Customer & Digital Director and Head of Customer Experience.
Nick will lead digital strategy at Autoglass® and work to provide a seamless omni-channel customer experience at the market leading vehicle glass repair and replacement specialist.
Nick has extensive industry experience having first joined Autoglass® over 25 years ago. He previously held the position of Technology Director, where he led a £14 million investment programme to deploy solutions that improve operational efficiency and enhance customer service, including the launch of the vehicle glass industry’s first and only truly end-to-end online booking platform.
As Head of Customer Experience, Sarah will work alongside Nick with a dedicated focus on further improving the customer journey at Autoglass® through digital, operational and process enhancements to deliver the next generation of service experience. Sarah has been integral to the recent national roll-out of the Advanced Driver Assistance System calibration solution at Autoglass®, ensuring any customer whose safety system requires this important service receives a world-class experience.
On his new appointment, Nick said: “Digital isn’t just about adopting new technology; it’s about making it easy for our customers and our teams. It is essential that we see everything through our customers’ eyes when designing and improving service experiences.”
On Sarah’s appointment, Nick commented: “I’m absolutely delighted to have a senior manager of Sarah’s calibre on board to take a holistic view of our customer experience. She’s an extremely experienced customer services professional, having previously held positions in Sales and Finance. She’s an agent for change; with a tenacious approach to championing the customer right across our business”.
Taxiarchis Konstantopoulos, Managing Director of Autoglass® commented:
“These are important appointments that together will take the customer agenda to new heights at Autoglass®. We’ve always been a business that prides itself on delighting our customers, but Nick and Sarah will now work to make every step of our customer journey even easier. We’ve invested heavily in digital solutions over recent years and we’re committed to innovating at an even faster pace in future”.