Ctrack and Eworks Manager have teamed up to provide telematics-enabled workforce management solutions to the field service industry. The companies will integrate industry-leading vehicle tracking and job management software to create a single system that delivers live visibility and control over engineers, technicians and other mobile teams.
“The partnership will enable us to expand our proposition and take advantage of Ctrack’s advanced telematics expertise,” explains David Taylor, Global Business Director of Eworks Manager. “Ctrack is a likeminded business – possessing a similar outlook and mindset – with a complementary customer base and geographic reach. We quickly recognised the growth opportunities from working together both in the UK and within our international markets.”
The system integration will use Ctrack’s application programming interface (API), enabling real-time tracking data to be shared with Eworks Manager’s software solution that is designed to manage every aspect of field service workflow. This can include a wide range of fleet information including current position, trip summary, odometer reading, exception alerts such as speed violations, driver behaviour and tamper alerts.
This will enable Eworks Manager to build on its existing in-house vehicle tracking capabilities to develop unique and highly-functional management tools that empower a business with added intelligence, insight and control. By combining Eworks Manager’s web-based administrative system with both mobile and vehicle tracking technology, field service customer can ensure that internal and external processes are effectively managed and monitored.
Jason Laight, Head of Indirect Sales at Ctrack UK Ltd commented: “We have significant experience integrating our fleet tracking software with leading third-party applications such as ERP, routing and scheduling, work management, GIS and transport management. We are working closely with Eworks, using our advanced API and in-house development team, to develop a bespoke solution for the field service marketplace. This will benefit new and existing customers from both businesses as well as appealing to service organisations looking for a telematics-enabled workforce management solution.”