INNOVATIVE: Sandown launch new Fleet dept
Sandown Mercedes-Benz are looking to offer corporate customers an unprecedented level of service after launching a new Fleet department.
Incorporating the six Mercedes-Benz outlets in Basingstoke, Dorchester, Guildford, Hindhead, Poole and Salisbury, the Fleet department will offer customers an entirely tailored service.
According to Mercedes-Benz, it aims to combine ‘the benefits and power of a large motor retail group with meticulous attention to detail and traditional values’.
The seven-strong Sandown Fleet team are also able to accommodate the requirements of national businesses.
Stuart Head, Group Head of Sandown Fleet Sales, said: “We strive to deliver an unrivalled service that provides a made-to-measure total business solution to the needs of our customers and which is befitting of the industry-leading products we have to offer.
“In our quest to create the perfect service we have considered everything about how we conduct business and how it can be enhanced to optimise the customer experience, spanning the prompt response to enquiries through to the efficient maintenance of a customer’s car long after they have taken delivery.
“Our cars and the resources of Sandown Mercedes-Benz are second-to-none, but we understand that constant, efficient communication is incredibly important for corporate clients.
“To this end, customers can expect to always be able to speak to one of our team, have any emails answered within an hour, a demonstration request arranged within four hours and quotes provided promptly.
“Ultimately we want to give our customers something that is refreshingly different from the norm, exceeds their expectations and which provides the basis for a long-lasting relationship.”
