For the seventh year running, Hondacare Assistance has retained its prestigious Which? Recommended Provider status in recognition of its market-leading manufacturer breakdown cover, receiving an even higher customer satisfaction score than in 2016.
Consumer champion Which? recently analyzed the breakdown provision offered by 13 manufacturer-branded car cover companies, with Hondacare Assistance topping the table with an impressive overall rating of 90% – a three per cent improvement on last year. The figure is also higher than that achieved by any third-party breakdown cover provider.
HondaCare Assistance attended more than 90% of breakdowns within an hour – a key factor when a customer is stuck at the roadside – earning a five-star rating in that category as well as roadside repairs and mechanic knowledge and capability.
Provided by the AA, Hondacare Assistance covers the car for three years and is included as part of the manufacturer warranty, offering a full range of services such as home, roadside, and recovery assistance as well as a messaging service to let a family member know what’s happening. All Honda owners receive European Assistance as part of the standard manufacturer warranty.
David Hodgetts, Managing Director of Honda UK, commented: “Customer satisfaction is at the very core of everything that Honda does, and whilst we rightly pride ourselves on our reliability – a quality that is regularly reinforced by consumer surveys – there are inevitably instances where something does go wrong, which is when you need a first-class warranty as back-up.
“We are delighted that our efforts have been recognized once again, and to have exceeded our overall score from last year is very rewarding indeed – not to mention a motivational force to continue improving and offering our customers an even better service than before.”
As part of the Which? Car Survey 2017 (Dec 2016 to Mar 2017), data was collected from 5,680 drivers who had to call out a breakdown service in the past year.