GONG: Martin Brown, of Fleet Alliance
Fleet Alliance are celebrating after being shortlisted for two National Business Awards, in the Customer Focus and Croner Employer of the Year categories.
The leasing and fleet management specialist will discover their fate at a ceremony in November.
Fleet Alliance are already enjoying a superb 2013, with several gongs already in the bag.
Earlier this year, the company were voted Best Place to Work in Scotland by the Great Place to Work Institute, achieving fifth place overall in the UK standings.
They were also recently shortlisted as Employer of the Year in the Scottish Business Awards.
Furthermore, the company have received Investors in People accreditation for the last 11 years, achieving Silver Status – which is awarded to less than 5% of UK businesses.
Martin Brown, Managing Director of Fleet Alliance, said: “We are delighted to receive further recognition of our efforts by being shortlisted for the Customer Focus Award and the Croner Employer of the Year Award at this year’s National Business Awards.
“We have made significant investment in and enhancements to our customer service proposition this year and are delighted that those efforts have been recognised in this prestigious awards scheme.
“Our latest satisfaction surveys showed that 96% of clients and 98% of drivers are satisfied with the service they receive.
“Meanwhile, our largest client, Gala Coral, which operates a fleet of more than 400 vehicles, recently renewed our contract and included a request to implement a single number, 24/7 driver support line.
“This is now in place and we are in the process of offering it to several of our other, larger clients.
“At the same time, through our ‘Green Fleet’ Service, we have reduced our clients’ CO2 emissions by an average of 13%, giving a total reduction of 6.2billion grams over the last five years.
“And we have also made a number of enhancements and refinements to our e-fleet online fleet management solution.
“Given the extent of these developments, we feel we have made significant strides in improving our customer service proposition and enhancing the service levels we provide to fleet customers.
“Our customer service strategy is also closely linked to our ongoing growth and planned expansion which will see us reach a fleet of 11,000 vehicles over the next 18months.
“By investing in a highly motivated team, and providing them with the efficient tools and systems they require, allows us to deliver a consistently excellent service to our clients.”
More than 150 of Britain’s leading businesses, business leaders and social enterprises have been named as finalists for the 2013 National Business Awards.
This year’s shortlist includes a range of private, public and third sector companies, including Barclays, LV=, Bunches, Transitions Skate CIC and E-lites.