New epyx product allows leasing companies to offer SMR to non-maintained customers
By Mark Salisbury
Monday, April 9, 2018 - 09:09
A new product launched by epyx enables vehicle leasing companies to offer an off-the-shelf SMR solution for customers who lease cars and vans without maintenance.
It is integrated into the company’s 1link Service Network platform and offers an online vehicle maintenance booking, authorisation and billing tool, connected to a national network of garages.
For leasing companies, it is designed to provide a new revenue stream and increase the number of touch points with customers thus aiding customer retention. Adoption is especially straight-forward for leasing companies already working with epyx as it utilises existing 1link processes, garage network and data formats.
For customers leasing cars and vans without maintenance, the new pay-as-you-go offering allow them to control SMR on their fleet. They can manage all work online, approve or decline any recommendations made by garages, and benefit from pre-agreed labour rates and parts discounts negotiated by leasing companies.
It also enables them to diarise when actions such as servicing and MoTs are needed, find the most suitable garage, make bookings through the platform, have invoices checked through epyx’s rules engine and then receive a single monthly invoice for vehicle finance and maintenance.
Tim Meadows, commercial director, said: “Some leasing companies see up to a third of their vehicles leased without maintenance, with the trend seemingly increasing.
“By offering a maintenance solution for these clients, leasing companies will be able to give control to the customers and build an ongoing relationship.
“Importantly, as well as accessing a new revenue stream, the new product provides a greater opportunity to retain these customers at end of contract whilst protecting the vehicle residual value”.
epyx specialises in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle procurement, maintenance, hire, disposal and relicensing. They have been adopted by fleets totalling more than three million vehicles, around 18,000 service providers, and nearly all motor manufacturers on behalf of their franchise networks.
epyx is owned by FLEETCOR Technologies
FLEETCOR Technologies is a leading global provider of commercial payment solutions. The company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and general payables. With its proprietary payment networks, FLEETCOR provides affiliated merchants with incremental sales and loyalty. FLEETCOR serves businesses, partners and merchants in North America, Latin America, Europe and Australasia. For more information, visit fleetcor.com