National Windscreens has been appointed sole supplier to the Home Office framework for a further four year term. The framework, entitled ‘The Supply and Fit of Road Vehicle Windscreens and Glass Supplies’ is primarily intended to ensure the Police Force fleet can be kept fully mobile and operate efficiently but is available for other emergency services also.
National Windscreens’ Fleet Sales Manager, Graham Furneaux-Porter, elaborates: “Having any vehicle off the road for even a short period of time can have a real impact on an organisation’s performance. For emergency services, such as those covered in the Home Office framework, this can be even more crucial as it could literally mean the difference between life and death. As a result, the tender process focused heavily on the applicants’ company structure and service capability.”
The framework covers all vehicles within the relevant authority’s fleet including un-marked cars, minibuses, people carriers, vans and larger trucks and could only be offered to suppliers who could provide national coverage for a Fleet involving 44,000 vehicles covering 43 forces in England, Wales, and Police Scotland.
The national framework is designed to ensure Police Forces and other Emergency Services can easily access quality Glass and Glazing services and get value for money. It was also important that they get the same standard across the board whether in rural areas or cities.
National Windscreens is able to offer an industry leading ‘time to serve’ thanks to its continued commitment to a customer focussed business strategy which includes keeping its108 UK wide fitting centres, supported by 800 mobile technicians, at a time when other service providers are closing branches.
The company is also able to invest in the latest technologies to ensure customers always receive the best service possible by streamlining its service and focussing on its core business of automotive glazing repair and replacement. National Windscreens’ unique glass identification software, ‘Partscheck’, supports the company’s ‘right first time’ policy by ensuring mobile glazing technicians arrive equipped with the correct replacement windscreen should it be required. It is currently running at 99.5% accuracy.