Autoglass to become fully mobile?

Tuesday, December 9, 2014 - 09:00
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100 branch closes will result in loss of 180 jobs

Plans to close all 100 branches and turn itself into a mobile repair specialist.

In a devistating blow, Autoglass are planning to close all 100 of their branches resulting in a loss of 180 job. The company currently employs more than 1,000 technicians, back-office and call centre staff in the UK.

In an article published by The Mirror, they revealed that the move would mean that Autoglass would become a mobile specialist with drivers booking repairs to be done at their home or work rather than visiting a branch.

In a statement, Autoglass said: “As part of our ongoing commitment to customer service and quality, we have been reviewing our operational processes to ensure that we deliver the level of service expected by our customers now and in the future.

“As part of this review, we’ve identified opportunities to bring our service closer to customers and have concluded that the role of our branch network as a Customer Service Centre may no longer be required in order for us to provide an efficient service to our customers. We are entering into a formal consultation process to discuss this proposal with our people whose roles would be directly affected by this change.”

It’s the biggest ever shake up in the 42 year since Autoglass was launched with the cutbacks, expected to go ahead next March.

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