Providing complete service to this fleet
Contract includes managing repairs, hire vehicles and glass repair and replacement
National Grid has appointed Total Accident Management as the sole supplier of motor vehicle incident management services across its 6,200 strong fleet of cars and light commercials up to 7.5 tonnes.
The three year contract will see Total provide a complete incident and claims management service to include managing repairs, hire vehicles, glass repair and replacement.
Once the contract is fully live Total will also implement its mobile repair service and work with National Grid to identify other cost saving initiatives. On top of this, all mobile phone users will receive access to Total’s App which enables drivers to report incidents in real time to help speed up the incident reporting across the fleet.
“We have an important role at National Grid connecting people to the energy they need safely and securely. Our fleet plays an important part in this, whether it’s responding to gas emergencies or transporting our people involved in maintaining and upgrading our gas and electricity assets. It’s important that we have a healthy, roadworthy fleet and our people are safe behind the wheel,” said Mike Palmer Category Manager – Fleet at National Grid.
“Total was successful in winning the contract because of the systems and practices it has, which we felt would help reduce ‘off the road’ times, keep repair costs under control and ultimately help us limit the risk for our drivers. We have bespoke vehicle requirements and Total gave us confidence its repairer networks can manage all of our car and commercial vehicle needs.”