‘Room for improvement’: Government launch DVLA review
By Kyle Lindsay
Wednesday, October 9, 2013 - 13:00
REVIEW: DVLA assessment begins
A wide-ranging review into how the Driver and Vehicle Licensing Agency (DVLA) can deliver improved services and save money for the taxpayer is being launched.
The inquiry – announced yesterday by Roads Minister Stephen Hammond – forms part of the government’s pledge to improve motor services.
Services to DVLA customers will not be affected during the review.
Mr Hammond said: “The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies.
“We want DVLA to lead the way in providing excellent digital services to meet the needs of their customers.
“This review will provide an opportunity to identify how the DVLA will operate in the future to meet the needs of motorists and businesses.”
The review will consider each part of the DVLA to identify improvements and make recommendations on how to make services better.
This will include how best to move more services online and identifying how to increase the use of services that are already online.
Mary Reilly, a non-executive director of the Department for Transport, will lead the three-month review before submitting a report to ministers outlining formal recommendations.
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