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‘Room for improvement’: Government launch DVLA review

By Kyle Linsay
Wednesday, October 9, 2013 - 13:00

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REVIEW: DVLA assessment begins

A wide-ranging review into how the Driver and Vehicle Licensing Agency (DVLA) can deliver improved services and save money for the taxpayer is being launched.

The inquiry – announced yesterday by Roads Minister Stephen Hammond – forms part of the government’s pledge to improve motor services.

Services to DVLA customers will not be affected during the review.

Mr Hammond said: “The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies.

“We want DVLA to lead the way in providing excellent digital services to meet the needs of their customers.

“This review will provide an opportunity to identify how the DVLA will operate in the future to meet the needs of motorists and businesses.”

The review will consider each part of the DVLA to identify improvements and make recommendations on how to make services better.

This will include how best to move more services online and identifying how to increase the use of services that are already online.

Mary Reilly, a non-executive director of the Department for Transport, will lead the three-month review before submitting a report to ministers outlining formal recommendations.

Image courtesy of comedy_nose, with thanks.

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  • Del says...October 10, 2013 (13:16)

    It’s a bit late to have a review now. They should have done that before they closed down all the local DVLA offices without ensuring that Swansea had the expertise and could cope with the additional workload. The backlog and waiting times are set to go through the roof, as the programme of office closures is implemented. Is that why the review is taking place? I expect in a couple of years, someone will have a bright idea to have local offices dealing directly with customers to give a much better service.