Arval Launches Online Customer Community
By Kyle Lindsay
Wednesday, September 13, 2017 - 15:30
Arval, the leading vehicle leasing and fleet management company, has launched a new online community which encourages its customers to engage with Arval experts, provide feedback on a range of subjects, and get involved in discussions with their peers.
Named My Arval Community, the online platform went live at the beginning of this month, and Arval reports that customers have been quick to get involved. The key features within the community include:
Quick Polls – where members can quickly provide a view on a topical subject, and instantly see how the rest of the community have voted
Discussions – a place for members to join discussions on a range of current fleet related subjects, sharing with their views, concerns, challenges and successes with their peers within the community
Studies– this is where Arval asks its customers for in-depth feedback on topics ranging from new product development and existing processes, through to burning issues impacting the fleet industry. The combined output is then collated and shared with the community.
Andy Fuller, Corporate Sales Director at Arval says: “The future success of our business is built on our ability to effectively engage with our customers. The decisions we make and the products and services we develop should always be underpinned by customer feedback and we believe that My Arval Community is a great way of doing this.”
He adds: “It’s still a new platform for Arval in the UK but the early signs are good and we have been really pleased with the levels of customer engagement since the launch earlier this month.”
My Arval Community becomes an important part of Arval’s wider customer engagement programme in the UK which includes exclusive events, roadshows and communications programmes.