Expanding Ogilvie Fleet has underlined its industry-leading position with another title – the Customer Service trophy in the annual awards from trade publication BusinessCar.
The trophy is the second industry award that they have collected in 2019, the company’s 40th anniversary year, having won the Leasing Company of the Year (up to 20,000 vehicles) title at the annual ‘Oscars’ hosted by industry publication Fleet News.
Averaging more than two industry awards per year this decade, Ogilvie Fleet has increased its leased fleet size by almost 1,000 company cars and vans to 16,700 units in the past 12 months with a further almost 3,000 units under fleet management, up around 1,000 units on a year ago.
That makes Ogilvie Fleet one of the fastest growing contract hire and leasing companies through core fleet expansion – as opposed to white label growth via manufacturer-backed leasing schemes.
Simon Harris, editor of BusinessCar, explaining why Ogilvie Fleet won the Customer Service Award, said: “The company had many testimonials from satisfied clients and we were impressed by Ogilvie Fleet’s fuss-free approach to helping its customers and providing them with the advice they may need. Customers said the website was user-friendly and the service provided was second-to-none.”
The awards were held at the Hilton London Tower Bridge. The judging panel was selected from independent fleet experts, as well as members of the BusinessCar editorial team.”
Nick Hardy, sales and marketing director, Ogilvie Fleet, said: “Customer service excellence is the cornerstone on which Ogilvie Fleet operates and how it differentiates itself from competitors in a hugely competitive market sector.
“To compete, to grow – a 70% fleet size increase to almost 17,000 funded company cars and vans since 2010 – the business has to be different – be better. The way we do that is through great staff and a complete and total commitment to providing the best customer service.
“Ogilvie Fleet empowers staff to take ownership of a situation and then return to the customer with one or more solutions. All employees are able to make decisions – including spending money to resolve an issue when necessary – and worry about where any blame lies at a later date. Those are the practices that Ogilvie Fleet employs and that is why the company’s customer service is consistently excellent across all departments.”
Gordon Stephen, managing director, Ogilvie Fleet, added: “Ogilvie Fleet’s success is the result of continually providing customers with the products and services they require. It is also due to employing a great team of people performing a superb job in terms of delivering customer service excellence. Without first-class employees that understand the market, our customers and the products and services available we cannot deliver.
“Outstanding customer service is Ogilvie Fleet’s single biggest differentiator not only from its marketplace competition, but also in terms of seeking to compare ourselves to acknowledged global leaders in customer service.”
The award completed a hat-trick of BusinessCar trophy wins in consecutive years for Ogilvie Fleet as the company was named Leasing Company of the Year up to 25,000 vehicles last year and in 2017. The business was highly commended in the category this year.