Mercedes-Benz Truck & Van is first for service
By Kyle Linsay
Wednesday, April 8, 2015 - 09:33
Wins coveted Truck Customer Service Dealer of the Year Award
Northern Ireland’s Mercedes-Benz Truck and Van (NI) has underlined its position as a leading provider of round-the-clock back-up to local operators, by lifting the manufacturer’s coveted Truck Customer Service Dealer of the Year Award.
After Sales Manager Colin Nicholl and his team took the trophy in recognition of their superb performance throughout 2014 – Mercedes-Benz Truck and Van (NI) beat off competition from 17 other franchised dealers nationwide to claim the title.
A delighted Colin received the award at a ceremony in London, from Sam Whittaker, Customer Services Director for Mercedes-Benz and FUSO Trucks UK.
“This award recognises the very best in Customer Service,” declared Sam. “MB T&V (NI) achieved an industry leading performance in all areas of their service and parts performance. They were also number one in the whole of the UK for their Zero Tolerance on Downtime. This ensures the minimum of downtime for our customers and really delivers our Brand promise of ‘Trucks you can Trust’, and also people you can trust.”
Colin said: “I’m proud of our entire team, every one of whom has played a part in this success. In recent years we’ve put a lot of time and effort into training, recruiting the right people and investing in our facilities. But we could not have achieved anything without the enthusiastic co-operation of our staff.”
The Dealer’s Service24h emergency assistance team once again demonstrated their readiness to help local truck operators when they need it most, by achieving an average roadside attendance time of less than 52 minutes. Crucially, in more than 87% of cases the vehicle was repaired at the scene and sent on its way, thus avoiding the need for a time-consuming trip to the workshop. The first time pass rate for trucks prepared for MoT test by MB T&V (NI), meanwhile, was a whisker away from 99%.
Mercedes-Benz Truck and Van (NI) sells and supports the German manufacturer’s award-winning commercial vehicle range from headquarters in Newtownabbey and a second branch in Dungannon.