Paragon launch new customer web portal
By Kyle Linsay
Wednesday, November 27, 2013 - 12:00
LAUNCH: New portal for Paragon
Paragon Software Systems have launched a new, innovative web-based information support service.
Exclusively for Paragon customers, Paragon World provides a wealth of information designed to help users, managers and directors get the most from their routing and scheduling software.
The system provides special access to Live Chat, where users can send a question to the Paragon support team and get an answer by return.
It also provides access to TeamViewer, which enables Paragon specialist consultants to access customer systems for faster problem solving.
In addition, users will get access to past webinar recordings; a resource for hints and tips, learning about new features and functionality, and specific software options.
William Salter, Managing Director of Paragon Software Systems, said: “The new portal is the culmination of a lot of hard work that we’ve put into providing more exclusive online support for our customers.
“We’ve approached the design of Paragon World from the end user perspective so that everything we provide within the portal actually does help them with their Paragon systems.
“It provides a wealth of useful information to users, including our new Knowledge Bank, which contains more than 200 documents, how-to guides, FAQs and other Paragon related information.
“There is also a secure file transfer area to make it easy for customers to send and receive documents safely.
“Paragon World has been developed by the Paragon team to help improve the service we offer to our valued customer base.
“We hope they will enjoy using Paragon World, find it useful and benefit from the information that they find there.
“We are looking forward to getting feedback on the service as this will help us to continually refine Paragon World as our clients’ information and support needs change.”