Fly-tipping Londoners tackled by new Mayrise in-cab computer system
By Kyle Lindsay
Friday, September 20, 2013 - 15:30
TIPPERS: Newham Council using Mayrise
Newham Council are dealing with the scourge of illegally-dumped rubbish at the push of a button thanks to a new cutting-edge solution by Mayrise Systems.
The council have adopted a new computer management system that allows frontline staff to report flytips while on the road, pinpointing exact locations to those tasked to collect them.
Sixteen caged cleansing vehicles and three refuse vehicles dealing specifically with bulky waste items and missed rubbish collections now have in-cab touchscreen computers allowing them to tap in and receive GPS locations for dumped rubbish.
Mayrise Systems’ technology links with the council’s customer contact centres and website for faster and more efficient incident reporting and management.
The in-cab touchscreen computer also allows for real-time communication with frontline street cleansing staff while integration with back office systems significantly reduces unnecessary paperwork.
Councillor Ian Corbett, Executive Member for Environment at Newham Council, said: “Residents have the right to a clean and safe environment.
“Fly-tipping doesn’t just make the borough an unpleasant place, it is also illegal and those responsible will be prosecuted.
“Until now frontline staff have used a paper system in the office to report flytips.
“The new management system makes things more efficient and effective; proactively identifying and resolving issues instead of having to spend time completing the paperwork.”
Street cleansing staff at Newham Council deal with up to 3,000 fly-tipping incidents per month.
The Mayrise fly-tipping module is directly integrated with council’s Customer Relationship Management (CRM) systems including links from the council’s website and call centres.
This allows for reports from the public to be efficiently recorded by staff dealing directly with customers, rather than those on frontline cleansing duty.
Reported incidents are transmitted directly to street cleansing staff via the Nexcom VTC 1000 in cab computer.
“We will look at how we can bring the benefits from the fly-tipping module to other service areas within waste, such as missed bin collections, bulky collections and recycling,” added Cllr Corbett.
“As we use Mayrise management software within other service areas such as highways, street works, street cleansing and street lighting, the opportunities to save money across the council are potentially significant.”