Masternaut appoint new Group Customer Service Director
By Kyle Linsay
Monday, July 22, 2013 - 13:00
JOB: Jon Gilbert, Masternaut’s new man
Jon Gilbert is the new Group Customer Service Director of Masternaut.
Mr Gilbert joins the pan-European telematics provider from fleet funding company Alphabet, with the role his latest of many in the vehicle leasing industry.
He will be responsible for directing and developing the customer service delivery programme across Europe for Masternaut’s 10,000 customers.
Mr Gilbert said: “My experience is within Masternaut customer companies, so I will bring a highly relevant perspective and deep understanding of customer needs to my role at Masternaut.
“As businesses require access to more complex features and reporting, it will be especially important to have rigorous customer delivery processes in place, so that we can meet the exact requirements of our customers.
“In my new role I look forward to working closely with Masternaut’s European-wide team to further strengthen its offering, delivering a consistently proactive, accountable and above all personal approach to customer service.”
Mr Gilbert has previously worked in customer service positions at companies including Lloyds TSB Autolease and Karma Vehicle Contracts.
His appointment is the latest in a series of senior-level hirings at Masternaut.
Earlier this year the company announced the appointments of Nicola Consolati as Head of R&D Operations and Simon Wavish as Head of Custom Systems.
Martin Hiscox, Chairman and CEO of Masternaut, said: “With Masternaut’s R&D and product offering going through a period of significant development, it was the natural step to bring on a member of the executive team to oversee customer service processes across the whole of Europe, ensuring that we maintain a level of excellence across all aspects of the business.
“We’re delighted to have Jon on board.”